Guidelines & Policies

Member and Participant Safety

As one of the nation’s largest providers of youth and family programs, the Y long has made the safety of children and all vulnerable populations a top priority. YMCAs serve 22 million people annually, including nine million youth. Providing a safe, secure environment for members and participants is essential to the Y’s cause of strengthening community. While the Y is proud to be entrusted with the care of millions of children and to be an organization of choice for millions more people, we recognize that great responsibility comes with this privilege. Part of that responsibility is knowing who has access to YMCAs through membership, which underscores the importance of membership screening. It’s a best practice for child abuse prevention and facility safety and security..

In keeping with the best practices of the national office of the YMCA and adding an extra layer of protection for our staff, members and participants, beginning February 1, 2018, the West End YMCA will be participating in a national initiative to screen members, program participants, and staff against the National Sex Offender Registry. This screening will be done on a regular basis.

General Guidelines

Members must bring their membership card each time they visit the YMCA and scan it to gain access.
Loaned or expired cards will be confiscated.
Not following YMCA policies or procedures is grounds for membership termination without refund.
The YMCA follows all state and local guidelines and laws in our operations.
Children ages 5+ must utilize appropriate gender locker rooms.
Lost or stolen cards must be reported. A first-time replacement fee will be waived. A $10 fee will be charged for further replacement cards.
Memberships can be put "on hold" for short-term illness or vacation (6-month maximum). Written notice is required 5 days prior to the draft date.
YMCA does not provide accident or medical insurance. The cost of health/accident insurance is not included in membership or program fees.
Personal babysitting services are not authorized by YMCA employees.
The YMCA is not responsible for items lost or stolen while utilizing YMCA facilities/programs.
Bags or purses are not permitted in wellness areas. Lockers are provided.
Smoking and/or vaping is not permitted on YMCA property.
Animals are not permitted in the facility or on YMCA property (ADA service animals are excepted).
All requests for changes in membership accounts need to be done in writing.
Policies and services are subject to change without notice in order to better meet the needs of YMCA members and participants.
Bank drafts occur on the 1st, 15th, or 20th of each month, unless it falls on a weekend, then it will occur on the nearest weekday. It is the member's responsibility to check their monthly statement and report any corrections to the YMCA immediately. A $30 service fee will be applied to all accounts returned, unpaid, closed, or payments stopped.
$30 service fee is non-refundable.
Hold Policy: Members may place their membership on hold for a minimum of 1 full month and a maximum of 6 full months per year. If membership is released prior to 1 full month, you will be charged full membership rate.
Joining fee is non-refundable.
Swim Lane Reservation Procedure
- Lane Reservation FAQ
Lap lane reservations and pools at the YMCA are not to be used for lessons by non-YMCA employees.
Swim Rules & Descriptions
Group Homes - children removed from the membership by the home cannot be added back for three months.
Family membership guidelines
- More than 2 adults require proof of residency
- More than 6 total members requires proof of residency & supervisor approval
Individuals not employed or authorized by The Scheu Family YMCA of Upland are prohibited from conducting any type of paid or unpaid training on YMCA grounds.

*These rules are subject to change at any time without notice.

We reserve the right to prohibit any activity or use of facility that we determine may be harmful or disruptive in our sole and absolute discretion.

Code of Conduct

The West End YMCA is dedicated to providing a safe and welcoming environment for all its members and guests. The YMCA is an organization open to all people. We welcome and value individuals of all ages, races, ethnicities, religions, gender identities, abilities, and sexual orientations. We are committed to having programs and services that embrace diversity, respecting the people and needs of our communities.

To promote safety, all individuals are asked to act appropriately and follow the rules/guidelines at all times within our facility or when participating in our programs. We expect persons using the Y to act maturely, to behave responsibly, and to respect the rights and dignity of others. The following actions listed below are behaviors considered inappropriate in our facilities and programs, and therefore not allowed. Please note this is not an exhaustive list.

Using or possessing illegal chemicals (drugs) on YMCA property, in YMCA vehicles, and at Y-sponsored programs.
Smoking on YMCA property.
Carrying a concealed weapon or any device or object that may be used as a weapon or to harm another person are not allowed on property unless carried by qualified active and/or retired law enforcement.
Harassment or intimidation by words, gestures, body language, or any type of menacing behavior.
Physical contact with another person in an angry, aggressive, or threatening way.
Verbally abusive or offensive behavior-including angry or vulgar language, swearing, name-calling or shouting.
Sexually explicit conversation and behavior.
Any sexual contact with another person.
Inappropriate, immodest, or sexually revealing attire.
Theft or behavior that results in the loss or destruction of property.
Loitering on YMCA property.
Cell phone photography or unauthorized photography of facilities, members or participants.
Pets are not allowed on Y property unless they are service animals to assist members.
Entering the facility without a membership &/or without checking in at the front desk will result in revoking access to the facility & may affect the membership of associated parties.
Nudity is prohibited in every area of the YMCA, including locker rooms (wherever possible). Members are expected to maintain modesty at all times and quickly cover up or change clothes in locker rooms, keeping exposure as minimal as possible.
Video recorders, cameras, or any other visual recording devices in locker rooms is strictly prohibited. Anyone caught taking pictures or videos of another person in any area of the YMCA, without their permission and knowledge, will be prosecuted to the full extent of the law by the YMCA and may lead to the termination of their membership. Contact member services with any concerns.
Cell phone use is not permitted in the cardio/weight rooms, studios, or other program areas unless it is being used for recreation purposes (listening to music, reading a book).

The West End YMCA reserves the right to deny access or membership to any person who has been convicted of any crime including sexual abuse, sex offending, has ever been convicted of any offense relating to the use, sale, possession, or transportation of narcotics, or habit forming and/or dangerous drugs, chemicals, narcotics or intoxicating beverages. Members and guests are encouraged to take responsibility for their actions, comfort and safety. Anyone who witnesses behavior that goes against our Code of Conduct is encouraged to report the behavior to a staff person or Manager on Duty immediately (versus confronting another member directly). Suspension or termination of YMCA membership privileges may result if the Branch Director determines that a violation of the Code of Conduct has occurred

The YMCA reserves the right to refuse service to anyone.

Membership Hold and Cancellation Policy

All membership holds and cancellation requests must be submitted via email to [email protected]. Please include your full name, date of birth, and when you would like the hold or cancellation to begin.

Memberships can be placed on hold for a minimum of 1 full month and a maximum of 3 full months at a time. There is a maximum of 6 full months per calendar year. If membership is released from hold prior to 1 full month, you will be charged the full membership rate.

Important Notes on the Cancellation Policy:

All hold and cancellation requests must be submitted via email at least 5 business days prior to the member's draft date - otherwise they will be charged. Hold and cancellation requests must be confirmed as processed by a membership representative from your home branch. If you do not receive a confirmation notice acknowledging receipt of your request, it is your responsibility to notify membership staff.

Lost and Found

The YMCA is not responsible for lost or stolen items. All items given to the Welcome Center will be held for two weeks. If not claimed, the items will be donated. Please check at the Welcome Center for lost items.

Volunteering

The YMCA has a long history of supporting community volunteerism. We use volunteer staff in some program capacities across the association. For the safety of our members, program participants, visitors, and staff, all volunteers complete a thorough background check including, but not limited to, Livescan fingerprinting. Additionally, all volunteers must agree to our Volunteer Code of Conduct, as well as Child Protection and Child Abuse policies.

For information on volunteer opportunities, please contact the Program Director at your local YMCA branch.

Privacy Policy

What personally identifiable information is collected on this site?

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our services, or simply asking a question about Y. The West End YMCA does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How is it used?

When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information, manage online services, or apply for a job.

The West End YMCA does not sell or share their e-mail addresses or other information with outside sources.

Should any material changes be made to the ways in which we use personally identifiable information, West End YMCA will take commercially reasonable measures to obtain e-mail consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Security

Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by West End YMCA employees on a "need to know" basis. All West End YMCA employees must go through privacy training upon starting with West End YMCA.

Choice/Opt-Out

If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists. You have the following options to do this:

You can send an email to [email protected]

You can send mail to the following address:

West End YMCA
Attention: Administration Director
1150 E. Foothill Blvd.
Upland, CA 91786

Correct/Update

If you would like to verify the date we have received from you or to make corrections to it, you may contact us directly at the e-mail and mail addresses provided above.

What anonymous information is collected on this site?

Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How does this site use cookies?

West End YMCA uses cookies to identify your browser as you visit pages on the West End YMCA site or sites. Cookies allow the West End YMCA to gather anonymous information. Cookies also allow the West End YMCA to provide more relevant, targeted content as you travel through the West End YMCA website. If you wish to not have this information used for this purpose, you may opt-out by clicking here (TRUSTe global opt-out: http://preferences.truste.com).

Links

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

E-Mail Links

We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is only shared with third parties with your explicit permission.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on West End YMCA.

For More Information

If you have any questions, concerns or comments, please e-mail [email protected]